Stories of Impact
The Illinois Medicaid Managed Care Organizations, and their dedicated teams, work tirelessly every single day helping their members navigate a very complex healthcare system. Their care coordination teams are dedicated to taking time to learn about their members, educating them on available resources, and connecting them to vital services and support while advocating on their behalf. Members are viewed as more than patients within the managed care program. They are an integral part of each plan, serving as the focal point and "why" for the valiant team members who serve them everyday. Rather than compartmentalizing members and their plan of care, the Managed Care ecosystem allows each plan to view members holistically and approach their plan of care as such to achieve the best healthcare outcomes. These are some of their stories.
*Please note for privacy and HIPPA reasons, some of the names of the members and their families in these stories may have been changed.
04/12/2024 - New Mom Receives Critical Pre- And Postpartum Care (Meridian Member Story)
03/29/2024 - Introducing Lisa (Molina Member Story)
03/29/2024 - Mobile Care For Trinity (Molina Member Story)
03/29/2024 - Providing A Helpful And Fast Support To An Expectant Mother (A BlueCross BlueShield Member Story)
03/21/2024 - Managing Behavioral Health During Pregnancy (Aetna Member Story)
03/21/2024 - Supporting Members Through A Challenging Pregnancy (Aetna Member Story)
62-Year-Old CountyCare Member Regains Mobility And His Life Thanks To Care Coordination Program (CountyCare Member Story)
A Man Finds Stability With Blue Cross Blue Shield (BlueCross BlueShield Member Story)
A Man Struggles To Find Solid Ground (Member Story)
A New Lease On Life (Aetna Member Story)
A Part Of The Humana Family: A Member Story Told by Their Care Coordinator (Humana Member Story)
A Team Effort To Answer A Crisis Call (Aetna Member Story)
Aetna Care Coordinator Helps Family Meet Their Goals (Aetna Member Story - Social Determinants of Health)
Aetna Establishes Onsite Partnership At Mount Sinai Hospital (Aetna Member Story)
Aetna Helps Family Navigate An Adolescent Behavioral Health Crisis (Aetna Member Story)
Aetna Helps Stroke Patient Get Her Life Back On Track (Aetna Member Story)
Aetna Provides Support For A Busy Mom (Aetna Member Story)
Aetna's Care Coordination Helps Member Regain Her Independence (Aetna Member Story)
Aetna’s Care Coordination Team Goes Above and Beyond for Member and Her Family (Aetna Member Story)
Aetna’s Care Coordination Team Helps Family Beat the Clock and Avoid Hospitalization (Aetna Member Story)
Aetna's Care Coordination Team Renews Hope For An Isolated Member (Aetna Member Story)
An Uplifting Member Success Story That Reinforces The Vital Role Health Plan Utilization Management Teams Play In Successful Member Care Coordination (Aetna Member Story)
BlueCross BlueShield Of Illinois Changes Member's Health Trajectory By Getting Her The Help She Needs (BlueCross BlueShield Member Story)
BlueCross BlueShield of Illinois Coordinates Across States To Get Critical Infant The Care She Needs (BlueCross BlueShield Member Story)
BlueCross BlueShield of Illinois Provides Peace Of Mind At Home For Member On Elderly Waiver (BlueCross BlueShield Member Story)
Calming The Overwhelming (Aetna Member Story)
Care Coordination Team At CountyCare Pulls Family Out Of The Cracks, Renewing Hope For A Better Life (CountyCare Member Story)
Collaboration Between Utilization Management (UM) And Care Management (CM) (Aetna Member Story)
CountyCare Helps Member With Housing Issues (CountyCare Member Story)
CountyCare Helps Member With Mental And Behavioral Health Issues (CountyCare Member Story)
CountyCare Helps Member With Mobility Issues (CountyCare Member Story)
CountyCare Helps Member with Substance Use Disorder and Diabetes (CountyCare Member Story)
CountyCare Helps Youth Member with an Eating Disorder (CountyCare Member Story)
'CountyCare Is The Best,' Member Says After Losing Health Insurance Due To Personal Tragedies (CountyCare Member Story)
Disease Management Program For Sickle Cell Anemia (Molina Member Story)
Help Is A Call Away (Aetna Member Story)
Homeless Man Feels He Has His Life Back Thanks To CountyCare Care Coordination (CountyCare Member Story)
Hopeless to Hopeful (Aetna Member Story)
How Larry Lives Brighter (Meridian Member Story)
Humana Care Management (Non-Waivered) (Humana Member Story)
Humana Helps Member Find Hope for the Future (Humana Member Story)
Humana Helps To Alleviate Burdens For Member And Family (Humana Member Story)
Humana IL LTSS Community Transitions (Humana Member Story)
Humana Steps in to Help Member Manage Chronic Condition (Humana Member Story)
Humana's Attention To Details Provides Better Quality Of Life For Member (Humana Member Story)
Insights From A Care Manager: The Power Of A Home Visit (Aetna Member Story)
Long-Term Care Member Has Hope For Happiness, Thanks To CountyCare After Challenges With Complex Conditions (CountyCare Member Story)
Long Term Care Recovery (Molina Member Story)
Member Regains His Independence Thanks To Molina's Care Coordination Team (Molina Member Story)
Meridian Connects Member To Employment Opportunity And Resources (Meridian Member Story)
Meridian Helps Member Deliver Healthy Baby Boy (Meridian Member Story)
Molina Helps Six-Year-Old Boy with a Grim Diagnosis and a Grueling Four Month Hospital Stay go from Hopeless to Thriving (Molina Member Story)
Molina’s Care Coordination Team Goes Above and Beyond to Meet the Needs of a Member (Molina Member Story)
Molina’s Care Coordination Team Helps Member on the Brink of Homelessness (Molina Member Story)
Molina's Care Coordination Team Helps Reunite Member With Her Husband (Molina Member Story)
Molina's Care Coordination Team Seamlessly Synchronizes Behavioral and Material Healthcare for Pregnant Mom (Molina Member Story)
Molina's Persistence Leads To Member's Sobriety (Molina Member Story)
Molina's Specialty In Care Gains Trust Of member And Puts His Health Back On Track (Molina Member Story)
Mother Of Four Credits CountyCare For Living A ‘Healthy Life And Having Healthy Children’ (CountyCare Member Story)
New Hope For A Member In Need (Aetna Member Story)
Turning Frustration Into Progress (Aetna Member Story)
Value-Based Teamwork (Aetna Member Story)